Customer Feedback Log

As an ISO-9001: 2000 Company, we are required to keep an on-going Customer Feedback Log.

Here is what our customers had to say:

“Pleased with both the products and service I received from MCG.”  - Buyer at a Telecom Company

“MCG saved the day and made my life a lot easier.” - Buyer at major communications systems company

“Your customer service is magnificent.” - Engineer, Military Mfg

“Great site. Very informative. I saved it in my favorites.”- Customer

“Works great and we have never had a failure on the >1000 units.” - RF System Design Engineer

“We are also in Deer Park and liked that we could pick up the unit.” - Irrigation company

“Good prices and units are in stock.”- Radio supplier

“MCG was able to ship the next day.”- Electrical Wholesaler

“Was very pleased with the MRA process and appreciated that the replacement was shipped promptly.”- Electrical Contractor

“We appreciated that MCG changed their ship dates to meet our revised schedule.” - Buyer/OEM

“We’re a repeat customer. We receive the units on time with no problems.” - Mobile Environmental Engineer

“Quick turnaround; dependable units.’ - Nationally Recognized Laboratory

“Excellent customer service. Received MRA promptly…unit was back online in no time.” - Electrical Distributor

“MCG engineers are always available for questions.” - Electrical Distributor

“Customer received our replacement modules but there was no dollar value on the invoice. I explained our free lifetime replacement warranty on the modules. She was extremely happy!” - Sue Baron, MCG Sales Mgr

“MCG’s overall Performance Rating is 100%. This represents the arithmetic mean of your Quality Rating, 100% &Delivery Rating, 100%. MCG’s current performance rating is EXCELLENT." - International Communications company

“…I brought a protector for my home. I was extremely happy with the MCG website. It’s easy to use and I was able to get applicable spec sheets, find a rep in my area and order.” - Homeowner

“I’ve always preferred the MCG product line over others. I always specify MCG.” - Consulting Engineer

“…whenever there is an opportunity, we shall always turn to you.” - Asian Medical Manufacturer

“MCG is the easiest to order parts from.” - Electrical Distributor

“Good prices, good delivery dates, good service, good warranty and good-looking products.” - Water Treatment Mfg

“We needed replacement parts to convert a unit and were very satisfied with how it was handled.” - Solar Panel Mfg

“We love the products and will continue to purchase.” - Environmental Consulting Engineer

“Good lead times; great product!” - Broadcast Company

“Sales people are always so pleasant!” - Electrical Contractor

“MRA procedure is the easiest around. Will continue to send orders because (MCG) is so through.” - Electrical Contracting Company

“Very satisfied with price break for large quantity order.” - OEM

“Surge suppression is critical for us in Cambodia with the bad power here, so we cannot have a day without protection. MCG customer service is the best of ANY vendor I have, and we recognize that.” - Government Supplier

“Thank you for excellent service. I will let my customers know how hard everyone at MCG worked to get the order out. I appreciate the enthusiastic and quick response. A rare quality in today’s business.”

“Good ten-year warranty, units were in stock, met the delivery date for a large order…”

“MRA (Material Return Authorization) handled well, repaired and looked like new.”

“Units perform well and had no failures. “

“Receives credit card receipts and invoices promptly.”

“I called Friday, April 1. The part was here, Saturday, April 2. Thank you.”

“Units work very well. We have no complaints.”

“MCG units are spec'd into contractor’s bids. Works with the NY rep.”

“We love your units. That is why we keep ordering.”

“…Very happy with the units, no transient problems. We like the event counter, date and time feature and are keeping a log of transient events.”

“Very good product. It is used throughout our locations (telco).”

“Extremely happy with the delivery date. Needed it immediately”

“Am very happy with various data line protectors.”

 “New customer, found our website. Impressed with price and delivery.”

“Extremely pleased with product line and excellent customer service.“

“Very smooth. No problems. I wish all of my vendors were like MCG.”

"Good lead times. "

"Good product at a good price. "

"Buys our DLP-4.71’s, has no failures, will continue to purchase these. "

"Our units always are delivered as requested; therefore they will continue to order. "

"MCG has great customer service and technical support. "

"Our units are of excellent quality, well built."

"MCG has a great warranty."