June 17, 2004

Dear Messrs. Glenn Clifford and Anthony Biondo:

Enclosed please find the one of the two damaged surge protectors - the subject of our prior correspondence . The enclose surge protector is the one shown in the digital photographs I sent previously.

Earlier I stated that, because of the reason for damage to the surge protectors, I don't really consider it MCG's responsibility to repair/replace me under warranty. In no way was your product defective. In fact, it did precisely what it was suppose to do. It protected some delicate, expensive, valuable one-of-a-kind electronic equipment. I find it rare that a company stands behind its product to the extent your company does. I'm glad I chose MCG's product in the application and will do so in the future.

Sincerely,

Systems Engineer for a Global Healthcare Manufacturer